COVID-19 Response FAQ’s

For current Aquifer institutional subscribers:

Available Content

What is included with Aquifer’s offer of free access to additional virtual patient cases in response to COVID-19?

Included:
Not Included:
  • Aquifer Addiction (becoming CARE)
  • Assessment: The Aquifer COVID-19 Response does not include expanded access to Aquifer exams.
Course Selection & Delivery

146 cases–from all Aquifer courses listed above–are bundled together in the Aquifer COVID-19 Response Course to provide swift and broad access to institutions who apply for additional access. Students, faculty, and administrators will all have access to this course. Faculty and administrators can create and assign custom courses to students to deliver only the cases they need. Finding cases is easy in the searchable case library, and tutorials and video training are readily available.

The WISE-MD and WISE-OnCall modules can be selected separately. Access to the course content, hosted on the NYU learning platform, is provided via your Aquifer “Courses” page. 


Application Process & Subscriptions

Who is my Program Service Administrator?

Your Aquifer Program Service Administrator is the person at your program in charge of your Aquifer account.

Not sure who your PSA is? This person’s name is included in the email you should have received from [email protected] on March 9.  If you need assistance reaching your PSA, please submit a support ticket here.

Applications are open from March 12 through June 30, 2020 at Aquifer.org/covid-19/.

If you are the Aquifer Program Service Administrator (PSA) for your institution:

PSAs should carefully review the Aquifer COVID-19 Response application and apply when your program is fully ready to implement expanded Aquifer or WISE-MD and WISE-OnCall access.

If you are NOT the Aquifer Program Service Administrator (PSA):

All applications must be submitted by the person in charge of your program’s Aquifer account (the Program Service Administrator). Please contact your Program Service Administrator and work with them to submit the application. 

Because of staff limitations the only option to add additional cases through June 30, 2020 is the Aquifer COVID-19 Response package.  Online video training is available for using the Aquifer Custom Course feature to select just those cases you want to provide to students.  We encourage you to plan now to maximize the experience of administrators at your program who have created Aquifer custom courses in the past.

Your program’s subscribed courses and renewals are managed by your Program Service Administrator (PSA). If the course you need is not part of your institution’s current subscription, please contact your PSA to arrange an addition to your subscription.

PSA’s should contact their Aquifer Relationship Manager or adjust their subscribed courses as part of the subscription renewal process.

No, it is because of regular Aquifer subscribers like you that we are able to offer this extraordinary support to the health professions education community.


Training & Administration

Although we normally provide personalized training, due to the extraordinary nature of this offer, support is limited to training materials under our Getting Started Guide and extensive Resources & Tools, and specialized information at aquifer.org/covid19.  We encourage you to reach out to your peers already using Aquifer courses at your school, and please check back at aquifer.org/covid19 to see if we have expanded our offerings as the situation evolves.

It is vital that students are rostered in Aquifer using their official institutional email addresses, and are not double-rostered in Aquifer. Aquifer is a single-identifier system and student email aliases do not sync student work and reporting. To ensure that this best-practice is followed, we strongly advise that your program centralize rostering of all users: faculty, staff, and students.

If all students who need expanded case access are already rostered in your Aquifer account, no action is needed.  Students will be able to access the additional cases through their existing Aquifer credentials. All students in your program will see the Aquifer COVID-19 Response course at the top of their Courses page.

If you need to add students who do not already have Aquifer access, contact your PSA or Student Roster Manager to arrange the most accurate and efficient rostering to provide student access. It is vital that all students are only rostered, and use Aquifer, on one official institutional email.  If you need help, please consult our Rostering Students support article.

Faculty and staff without current access should contact their Program Service Administrator to be added to their program’s Aquifer account.

Aquifer does not limit the number of faculty or staff who can be rostered in your account.

Aquifer encourages you to roster new faculty or staff as “Teachers” (no reporting or custom course access) or “Course Managers” (view reporting and custom course access).  Please review our Roles and Permissions support article to be sure that these roles will meet your needs.

With the large number of cases included in the Aquifer COVID-19 Response, we understand the need for creating custom courses. We recommend that new faculty and staff work with their PSA and experienced Aquifer users with the appropriate permissions to create the custom courses you need.

Your PSA should reach out to your program’s Aquifer Relationship Manager to discuss any additional Course Administrator or Curriculum Administrator slots, if needed.

No.  Separately-accredited programs that do not already have a stand-alone subscription to Aquifer should not be rostered on an existing subscription. For example, your institution’s medical school/physician assistant/nursing programs are required to have separate subscriptions even if you are part of the same home institution.

If you have colleagues in other accredited programs that are interested in gaining access, they should carefully review our institutional subscription information and complete the subscription inquiry and quote request form at the bottom of that webpage.  We appreciate your understanding and patience as our limited staff supports the largest number of schools.


Reporting & Course Management

No, reporting for all existing custom and signature courses will remain the same.

Once a student completes a case, that completion status is visible in every course in which that case appears.

For example, if you already subscribe to Aquifer Pediatrics and a student clicks on the special Aquifer COVID-19 Response course in your account, their work there will be reflected both in the Aquifer Pediatrics course report and the Aquifer COVID-19 Response (in addition to any custom courses that include that course).

Because of the large number of cases included in this course, we recommend using the searchable case library to find the cases you wish to use and creating a custom course to assign to cohorts, groups, or individual students.

By creating a custom course, you will be able to access reports tailored to the group of students that you assigned to the course.

Don’t forget that access to unsubscribed cases available through the Aquifer COVID-19 Response course will expire on June 30, 2020. We recommend that “Expires 6/30/2020” is added to any custom course title so that all users are aware of access and reporting end dates.

There will be no change to your Aquifer subscribed courses or custom courses that include only subscribed or free cases. 

The Aquifer COVID-19 Response course will no longer appear on your Courses page, and you will lose access to any Aquifer signature courses that your program does not subscribe to for the 2020-21 subscription year.

Cases outside of your subscription will no longer appear in your Case Library, and will disappear from custom courses and reporting.

Reporting for cases outside of your subscription will no longer be available. Please be sure to download any reports prior to June 30, 2020. Reporting and unsubscribed case content expires on July 1, 2020.

There will be no change to your subscribed Aquifer courses or custom courses that include subscribed or free cases.

If your program adds courses for the 2020-21 subscription year, your access to cases and reporting for added courses will continue to be available


Student Communications

Aquifer is not planning to contact your students about this offer or your expanded access in order to allow each program to control and customize student communications to fit their needs.

Please note the following aspects of the student experience:

  • Once your expanded access is approved, all students rostered in your program will be able to see the Aquifer COVID-19 Response course and/or the WISE-MD and WISE-OnCall access buttons.
  • If you roster new students in Aqueduct, they will receive our regular automated email inviting them to complete their profile and access Aquifer.
  • If you create a custom course and add students, they will receive our regular automated email notifying them that they now have access to your course.

Assessment

All Aquifer exams include a video-proctoring option through April 30, 2020 for existing subscribers using exams that are included in their regular subscription. View our Video-proctoring FAQ’s…

Please note that exam access is not included in the COVID-19 Response special course access.

Aquifer is extending our offer of free access to a full library of virtual patient cases to all North American medical schools and physician assistant programs, including subscribers and non-subscribers, through June 30, 2020. Learn more…

Nurse Practitioner, International, and Other Programs:

Aquifer is a non-profit organization with a small staff that is stretching our resources to provide the access described above. Due to our limited capacity and infrastructure, we regret deeply that we are unable to extend this offer beyond North American medical schools and physician assistant programs at this time. We encourage you to consider individual subscriptions, which allow for immediate learner-level access. New institutional level subscriptions with full administrative capabilities will be available beginning on July 1. View details here.

Aquifer offers five courses on key healthcare topics, accessible to all teachers and learners free of charge. The courses include virtual patient cases and are developed and maintained by the Aquifer Educators Consortium. Courses include:

  • Aquifer High Value Care (12 cases)
  • Aquifer Diagnostic Excellence (6 cases)
  • Aquifer Oral Presentation Skills (4 modules)
  • Aquifer Culture in Health Care (3 cases)
  • Aquifer Medical Home (4 cases)
For individuals who already subscribe to Aquifer:

At this time, the Aquifer COVID-19 Response package is only available to students and educators at schools with a paid institutional subscription.  We recognize that some schools have elected to ask their students to obtain Aquifer courses through individual subscriptions, but we are unable to support expanded access in those instances at the present time.  Please check back at aquifer.org/covid19 to see if this has changed as the situation evolves.

Individuals interested in subscribing to Aquifer as individuals should check with their program and Clerkship or Course Director first to see if there is already an institutional subscription in place.  If there is no existing institutional subscription, you may purchase Aquifer courses with a debit or credit card here.  Individuals interested in subscribing to WISE-MD or WISE-OnCall should contact WISE directly.

Current Institutional Subscribers
For current Aquifer institutional subscribers:

Available Content

What is included with Aquifer’s offer of free access to additional virtual patient cases in response to COVID-19?

Included:
Not Included:
  • Aquifer Addiction (becoming CARE)
  • Assessment: The Aquifer COVID-19 Response does not include expanded access to Aquifer exams.
Course Selection & Delivery

146 cases–from all Aquifer courses listed above–are bundled together in the Aquifer COVID-19 Response Course to provide swift and broad access to institutions who apply for additional access. Students, faculty, and administrators will all have access to this course. Faculty and administrators can create and assign custom courses to students to deliver only the cases they need. Finding cases is easy in the searchable case library, and tutorials and video training are readily available.

The WISE-MD and WISE-OnCall modules can be selected separately. Access to the course content, hosted on the NYU learning platform, is provided via your Aquifer “Courses” page. 


Application Process & Subscriptions

Who is my Program Service Administrator?

Your Aquifer Program Service Administrator is the person at your program in charge of your Aquifer account.

Not sure who your PSA is? This person’s name is included in the email you should have received from [email protected] on March 9.  If you need assistance reaching your PSA, please submit a support ticket here.

Applications are open from March 12 through June 30, 2020 at Aquifer.org/covid-19/.

If you are the Aquifer Program Service Administrator (PSA) for your institution:

PSAs should carefully review the Aquifer COVID-19 Response application and apply when your program is fully ready to implement expanded Aquifer or WISE-MD and WISE-OnCall access.

If you are NOT the Aquifer Program Service Administrator (PSA):

All applications must be submitted by the person in charge of your program’s Aquifer account (the Program Service Administrator). Please contact your Program Service Administrator and work with them to submit the application. 

Because of staff limitations the only option to add additional cases through June 30, 2020 is the Aquifer COVID-19 Response package.  Online video training is available for using the Aquifer Custom Course feature to select just those cases you want to provide to students.  We encourage you to plan now to maximize the experience of administrators at your program who have created Aquifer custom courses in the past.

Your program’s subscribed courses and renewals are managed by your Program Service Administrator (PSA). If the course you need is not part of your institution’s current subscription, please contact your PSA to arrange an addition to your subscription.

PSA’s should contact their Aquifer Relationship Manager or adjust their subscribed courses as part of the subscription renewal process.

No, it is because of regular Aquifer subscribers like you that we are able to offer this extraordinary support to the health professions education community.


Training & Administration

Although we normally provide personalized training, due to the extraordinary nature of this offer, support is limited to training materials under our Getting Started Guide and extensive Resources & Tools, and specialized information at aquifer.org/covid19.  We encourage you to reach out to your peers already using Aquifer courses at your school, and please check back at aquifer.org/covid19 to see if we have expanded our offerings as the situation evolves.

It is vital that students are rostered in Aquifer using their official institutional email addresses, and are not double-rostered in Aquifer. Aquifer is a single-identifier system and student email aliases do not sync student work and reporting. To ensure that this best-practice is followed, we strongly advise that your program centralize rostering of all users: faculty, staff, and students.

If all students who need expanded case access are already rostered in your Aquifer account, no action is needed.  Students will be able to access the additional cases through their existing Aquifer credentials. All students in your program will see the Aquifer COVID-19 Response course at the top of their Courses page.

If you need to add students who do not already have Aquifer access, contact your PSA or Student Roster Manager to arrange the most accurate and efficient rostering to provide student access. It is vital that all students are only rostered, and use Aquifer, on one official institutional email.  If you need help, please consult our Rostering Students support article.

Faculty and staff without current access should contact their Program Service Administrator to be added to their program’s Aquifer account.

Aquifer does not limit the number of faculty or staff who can be rostered in your account.

Aquifer encourages you to roster new faculty or staff as “Teachers” (no reporting or custom course access) or “Course Managers” (view reporting and custom course access).  Please review our Roles and Permissions support article to be sure that these roles will meet your needs.

With the large number of cases included in the Aquifer COVID-19 Response, we understand the need for creating custom courses. We recommend that new faculty and staff work with their PSA and experienced Aquifer users with the appropriate permissions to create the custom courses you need.

Your PSA should reach out to your program’s Aquifer Relationship Manager to discuss any additional Course Administrator or Curriculum Administrator slots, if needed.

No.  Separately-accredited programs that do not already have a stand-alone subscription to Aquifer should not be rostered on an existing subscription. For example, your institution’s medical school/physician assistant/nursing programs are required to have separate subscriptions even if you are part of the same home institution.

If you have colleagues in other accredited programs that are interested in gaining access, they should carefully review our institutional subscription information and complete the subscription inquiry and quote request form at the bottom of that webpage.  We appreciate your understanding and patience as our limited staff supports the largest number of schools.


Reporting & Course Management

No, reporting for all existing custom and signature courses will remain the same.

Once a student completes a case, that completion status is visible in every course in which that case appears.

For example, if you already subscribe to Aquifer Pediatrics and a student clicks on the special Aquifer COVID-19 Response course in your account, their work there will be reflected both in the Aquifer Pediatrics course report and the Aquifer COVID-19 Response (in addition to any custom courses that include that course).

Because of the large number of cases included in this course, we recommend using the searchable case library to find the cases you wish to use and creating a custom course to assign to cohorts, groups, or individual students.

By creating a custom course, you will be able to access reports tailored to the group of students that you assigned to the course.

Don’t forget that access to unsubscribed cases available through the Aquifer COVID-19 Response course will expire on June 30, 2020. We recommend that “Expires 6/30/2020” is added to any custom course title so that all users are aware of access and reporting end dates.

There will be no change to your Aquifer subscribed courses or custom courses that include only subscribed or free cases. 

The Aquifer COVID-19 Response course will no longer appear on your Courses page, and you will lose access to any Aquifer signature courses that your program does not subscribe to for the 2020-21 subscription year.

Cases outside of your subscription will no longer appear in your Case Library, and will disappear from custom courses and reporting.

Reporting for cases outside of your subscription will no longer be available. Please be sure to download any reports prior to June 30, 2020. Reporting and unsubscribed case content expires on July 1, 2020.

There will be no change to your subscribed Aquifer courses or custom courses that include subscribed or free cases.

If your program adds courses for the 2020-21 subscription year, your access to cases and reporting for added courses will continue to be available


Student Communications

Aquifer is not planning to contact your students about this offer or your expanded access in order to allow each program to control and customize student communications to fit their needs.

Please note the following aspects of the student experience:

  • Once your expanded access is approved, all students rostered in your program will be able to see the Aquifer COVID-19 Response course and/or the WISE-MD and WISE-OnCall access buttons.
  • If you roster new students in Aqueduct, they will receive our regular automated email inviting them to complete their profile and access Aquifer.
  • If you create a custom course and add students, they will receive our regular automated email notifying them that they now have access to your course.

Assessment

All Aquifer exams include a video-proctoring option through April 30, 2020 for existing subscribers using exams that are included in their regular subscription. View our Video-proctoring FAQ’s…

Please note that exam access is not included in the COVID-19 Response special course access.

Potential Institutional Subscribers

Aquifer is extending our offer of free access to a full library of virtual patient cases to all North American medical schools and physician assistant programs, including subscribers and non-subscribers, through June 30, 2020. Learn more…

Nurse Practitioner, International, and Other Programs:

Aquifer is a non-profit organization with a small staff that is stretching our resources to provide the access described above. Due to our limited capacity and infrastructure, we regret deeply that we are unable to extend this offer beyond North American medical schools and physician assistant programs at this time. We encourage you to consider individual subscriptions, which allow for immediate learner-level access. New institutional level subscriptions with full administrative capabilities will be available beginning on July 1. View details here.

Aquifer offers five courses on key healthcare topics, accessible to all teachers and learners free of charge. The courses include virtual patient cases and are developed and maintained by the Aquifer Educators Consortium. Courses include:

  • Aquifer High Value Care (12 cases)
  • Aquifer Diagnostic Excellence (6 cases)
  • Aquifer Oral Presentation Skills (4 modules)
  • Aquifer Culture in Health Care (3 cases)
  • Aquifer Medical Home (4 cases)
Individual Subscribers
For individuals who already subscribe to Aquifer:

At this time, the Aquifer COVID-19 Response package is only available to students and educators at schools with a paid institutional subscription.  We recognize that some schools have elected to ask their students to obtain Aquifer courses through individual subscriptions, but we are unable to support expanded access in those instances at the present time.  Please check back at aquifer.org/covid19 to see if this has changed as the situation evolves.

Individuals interested in subscribing to Aquifer as individuals should check with their program and Clerkship or Course Director first to see if there is already an institutional subscription in place.  If there is no existing institutional subscription, you may purchase Aquifer courses with a debit or credit card here.  Individuals interested in subscribing to WISE-MD or WISE-OnCall should contact WISE directly.