Director of Customer Success
Tracy is a creative,future-focused professional with 20 years of experience in the online higher education and technology space. Tracy recently served as a Senior Strategy and Optimization Consultant with CampusWorks, Inc. working with Higher Education institutions across the Nation to tackle complex strategic, operational and technological challenges standing in the way of institutional and student success. Previously, she was the Associate Director of UNH Online, where she was responsible for strategic planning, operations, and program development to ensure the growth and management of the University of New Hampshire’s online degree programs and student services. During her tenure with UNH, she introduced several new online programs and student support services – increasing enrollment by 592%, exponentially growing program offerings, and improving revenue generation from $2M in 2015 to $18M in 2019. Tracy has worked in online education since 2002 and spent 13 years with American Public University System (APUS) – a leading global online university with more than 100,000 students and alumni. As Associate Vice President for Business Development with APUS, she initiated several pilot programs, new lines of business, and research initiatives for the University.
Tracy holds an MBA from George Mason University, a BFA from Fredonia State University, and is a graduate of the Institute for Emerging Leaders in Online Learning, a leadership and innovation program with Penn State and the Online Learning Consortium. When she is not working her “day job,” she can be found in one of three places: at the ice rink cheering on her son’s hockey team, on the stage acting, or in the Maintained by Mullen office, a NH small business she owns with her eldest son.
Aquifer Team: Communications and Engagement