We are always looking for self-motivated, creative, multi-disciplinary professionals who thrive in a small company environment.

Working at Aquifer

  • Work at the forefront of healthcare education with the nation’s leading medical educators
  • Collaborative, friendly, and innovative team
  • Salary and benefits competitive in the Upper Valley region
  • Flexible work environment

Working in the Upper Valley

Aquifer is located in Lebanon, New Hampshire in the scenic Upper Valley region – across the street from Dartmouth Hitchcock Medical Center, next door to Hanover and Dartmouth College, and across the river from Vermont. The area offers a friendly, safe lifestyle where people support and care about each other.

New England’s best hiking, skiing, and other spectacular outdoor adventures are just around the corner. The Upper Valley has an active arts and entertainment scene, terrific museums, convenient shopping, great schools, and convenient travel to Boston and New York.

Now Hiring

Aquifer, a non-profit organization delivering online health care education, is seeking a Community Engagement and Events Manager to join our team based from our Upper Valley offices but with the opportunity to work from home.

About Aquifer

Simply put, our goal is to affordably empower learners to become the clinicians they imagined themselves to be through online education. Aquifer’s vision is to transform healthcare education to achieve a $10,000 annual tuition. We’re a unique self-funded, mission-driven nonprofit – a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our courses are designed by a consortium of the nation’s leading medical educators to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 2,000,000 Aquifer cases annually. We are rapidly accelerating our strategy to meet the unprecedented virtual education needs exposed by the COVID-19 pandemic. We invite you to join us in leading the revolution.

Job Summary:

The Community Engagement and Events Manager is responsible for delivering events, social media, and online engagement opportunities that connect the Aquifer community of subscribing educators, potential subscribers and consortium members and drive optimal experiences with Aquifer tools.   Your work will help us to solidify our user base, build strong user communities, and support deep integration of Aquifer products into health professions education.  The successful candidate will be a thrive on creating authentic connections and communities through social media, webinars, podcasts, and meetings.  You will evolve our formerly in-person event strategy into a rich, high impact mix of virtual and in-person engagement opportunities including: events, podcasts, and other media which delight participants, drive and grow our nascent social media strategy, and provide authentic engagement opportunities that result in a strong return on investment including an increasing number of user advocates. This role reports to the Director of Marketing and works closely with the Marketing, Customer Success, Curriculum Operations and Consortium Management teams to ensure our messaging, content, and tactics are executed according to strategy.

Responsibilities:

  • Manage all processes and activities required to successfully execute Aquifer’s online user community engagement strategy, including webinars, webshops, podcasts, and national meeting functions, ensuring all timelines and milestones are met and within budget.
  • Working with our Communications Manager, develop and manage calendar, processes and related activities of extensible marketing assets including podcasts, blogs, infographics and videos, to extend Aquifer’s virtual event strategy and deepen user engagement with Aquifer’s Consortium and products.
  • Develop, implement and grow a vibrant and proven social media strategy and related processes to support and scale Aquifer’s user community engagement.  Keep up to date on social media, virtual event and engagement best practices and make strategic recommendations for how to incorporate them at Aquifer.
  • Nurture community members to form deeper connections. Leverage the community engagement strategy to draw out insights and develop an active and broad base of advocate users who create and deliver content for our virtual events and blogs and engage with their peers on behalf of Aquifer.
  • Lead and manage all processes related to Aquifer-sponsored virtual and in-person events, including Wellspring (Aquifer’s annual meeting). Responsibilities include extensive calendar management, venue and/or vendor selection and management, timelines, milestones, presenter recruitment and training, event promotion, registration, event delivery, follow up surveys and presenter recognition.
  • Manage all processes and activities related to Aquifer’s marketing presence at virtual and in-person meetings hosted by national organization partners, including schedule, budget management, event strategy, event promotions, event staffing and event delivery.  
  • Continually evaluate event and engagement process performance and metrics and translate into actionable improvements to the overall program.
  • Attend events as needed (virtually and in person); 

Skills/Qualifications:

  • Bachelor’s in Marketing, Communications, or a related field
  • 3-6 years of experience in online community and/or event management, managing a team of professionals and staff with evidence of successful results.
  • Social connector with excellent listening and communication skills, stakeholder empathy and a multiplier instinct. Able to listen to user and community stories, make connections, draw out needs and translate into actionable solutions.
  • Proven social media expertise using tools such as Twitter, Instagram, LinkedIn, Facebook, etc.
  • Strong project management, organizational and problem-solving skills. Able to successfully manage multiple events and projects simultaneously in a fast paced and virtual environment.
  • Technologically savvy; proven experience with MailChimp, Adobe Creative Suite, CRMs, Attendease, Zoom, WalkMe, and/or WordPress a plus

Aquifer’s Core Values

  1. Live the Aquifer non-profit mission — feel the need, create the future, evaluate the impact.
  2. Collaborate wholeheartedly — be proactive and agile, seek first to understand, play well together.
  3. Keep your promises — get stuff done and deliver on time, finish what you started, own the responsibility.
  4. Do the right thing — remember the Golden Rule, put the customer first, embrace transparency.
  5. Be bold and fierce — attack the opportunity, show your grit, manage your fear.
  6. Strive for excellence — make your A-game your everyday game, know your stuff, stretch a lot.
  7. Enjoy the journey — take the work seriously and yourself less so, go far together, be well.

Diversity Encouraged

Our organization strongly values diversity and the inclusion of people from a wide range of backgrounds and experience, recognizing that such diversity will enrich our culture and strengthen our ability to fulfill our organization’s mission.

Aquifer, a non-profit organization delivering online health care education, is seeking a Curriculum Integration Specialist to join our team based from our Upper Valley offices and with the opportunity to work from home.

About Aquifer

Simply put, our goal is to affordably empower learners to become the clinicians they imagined themselves to be through online education. Aquifer’s vision is to transform healthcare education to achieve a $10,000 annual tuition. We’re a unique self-funded, mission-driven nonprofit – a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our courses are designed by a consortium of the nation’s leading medical educators to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 2,000,000 Aquifer cases annually. We are rapidly accelerating our strategy to meet the unprecedented virtual education needs exposed by the COVID-19 pandemic. We invite you to join us in leading the revolution.

Position Summary:

The Curriculum Integration Specialist is responsible for designing, implementing and evaluating the tools, resources and methods needed to optimize deep and effective integration of Aquifer’s learning system into clinical teaching and learning, leveraging a data-driven strategy.  The desirable candidate enjoys working directly with a broad constituency of engaged health professions educators and learners, and brings creative active classroom and eLearning instructional design experience and skills, strong data literacy and project management skills, experience with higher education, professional  or continuing education programs and expertise in effectively integrating virtual learning methods. The Curriculum Integration Specialist will work collaboratively with Aquifer Consortium educators, staff and other professionals across the healthcare education continuum to engage with its customers to ensure effective use of Aquifer learning tools. The Curriculum Integration Specialist reports to the Chief Academic Officer, and works closely with the Customer Success and Marketing teams to ensure Aquifer’s customers are engaged, delighted and successfully integrating all of Aquifer’s learning products and services to advance their educational goals.

Responsibilities:

  • Lead a data-driven strategy to continuously learn and understand how Aquifer products are implemented and leveraged, at both the curricular and teaching / learning level, throughout our subscribing educator base.
    • Using surveys, user analytics, psychometric assessment data, Consortium educator experience, customer-focused team conversations and direct outreach, synthesize educator and learner experience and feedback to identify best practices, common challenges and pain points, promising innovations and opportunities for product development and optimization.
    • Create and implement processes to disseminate curricular integration insights to relevant teams throughout the organization in order to advance new product development and support product integration into educator’s curriculums.
  • Lead and manage the activities and processes of the Aquifer Consortium Teaching and Learning group, targeting activities to support high levels of Aquifer integration at subscribing institutions. Ensure outputs are scholarly, appropriately communicated and disseminated, and enable highest and best use of educator thought leadership and contributions.
  • In collaboration with the Customer Success team, lead and manage the Aquifer peer-consult and educator support-ticket process, providing direct curricular integration support to subscribing educators and institutions as requested. Leverage insights gained from these conversations to further Aquifer’s scholarly mission, teaching and learning integration and product development strategies.
  • Working with Aquifer educators and students, develop and implement processes to create and continuously maintain high quality Educator and Student teaching and learning support resources that enhance Aquifer integration, promote best practices in classroom and clinical teaching, and support the attainment of student learning outcomes. Resources may include web pages, booklets, templates, checklists, guidelines, and digital media assets. 
  • In collaboration with the Marketing team and Curricular Operations teams, participate in the design, development and implementation of:
    • One-to-many educator training resources such as podcasts, blogs, videos, webshops and in-person workshops and meetings, as well as discipline-specific working groups and task forces.
    • Insights gathering, beta-testing and launch of new Aquifer products, designing, developing and implementing the resources needed to support effective integration and rapid adoption.
  • Monitor, synthesize and disseminate relevant information in the field of virtual learning integration to support Aquifer’s mission, vision and strategic plan. Leverage a strong network in higher/professional education and contribute to thought leadership and other presentations at a national level where appropriate.
  • Lead and / or manage specific projects as needed.

Required Skills & Experience: 

  • Masters in education and/or instructional design from an accredited institution; EdD/PhD highly desired.
  • At least five years of academic experience in supporting and training higher/professional education faculty and students to effectively integrate virtual learning methods into the classroom and/or workplace.
  • Demonstrated ability to collect, analyze and educate others about user analytics, psychometric and other learning outcome data to make effective curricular decisions.
  • Demonstrated successful experience in teaching and learning needs analysis, curriculum development, and curricular support material design and implementation.
  • Working knowledge and experience with creation of instructional support materials including print, web- and media-based instructional methods.
  • A high level of comfort and facility with standard web-based collaboration, meeting and project management tools required.
  • Direct teaching, project management and/or software development experience preferred.

Aquifer’s Core Values

  1. Live the Aquifer non-profit mission — feel the need, create the future, evaluate the impact.
  2. Collaborate wholeheartedly — be proactive and agile, seek first to understand, play well together.
  3. Keep your promises — get stuff done and deliver on time, finish what you started, own the responsibility.
  4. Do the right thing — remember the Golden Rule, put the customer first, embrace transparency.
  5. Be bold and fierce — attack the opportunity, show your grit, manage your fear.
  6. Strive for excellence — make your A-game your everyday game, know your stuff, stretch a lot.
  7. Enjoy the journey — take the work seriously and yourself less so, go far together, be well.

Diversity Encouraged

Our organization strongly values diversity and the inclusion of people from a wide range of backgrounds and experience, recognizing that such diversity will enrich our culture and strengthen our ability to fulfill our organization’s mission. 

Aquifer is seeking an Innovation Project Manager based from our Upper Valley offices but with the opportunity to work from home. You will support our health professions education customers as a partner to business owners, academic contributors and our development teams..

About Aquifer

Simply put, our goal is to affordably empower learners to become the clinicians they imagined themselves to be through online education. Aquifer’s vision is to transform healthcare education to achieve a $10,000 annual tuition. We’re a unique self-funded, mission-driven nonprofit – a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our courses are designed by a consortium of the nation’s leading medical educators to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 2,000,000 Aquifer cases annually. We are rapidly accelerating our strategy to meet the unprecedented virtual education needs exposed by the COVID-19 pandemic. We invite you to join us in leading the revolution.

The Opportunity

You will lead the planning, design, implementation, and testing of moderately complex projects for Aquifer’s medical education learning platform that will impact 98% of medical students in the US and a growing number of other health professionals.  We need your project management skills as a communicator who can set appropriate expectations, develop and translate business requirements, build and execute project plans, keep everyone apprised of progress and action items, and assist in balancing workloads and ensuring that Aquifer keeps its promises. 

You have an “anything is possible” mindset. You love bringing definition to ambiguity and turning ideas into valuable products, bringing just the right amount of project management best practices and  process. You’re proud of your process expertise but not inflexible, and love coaching  business owners, academic project leads, software developers and project team members to deliver amazing products for our medical education users. 

Responsibilities

  • Lead product development and enhancement projects with high visibility/impact where precedents and procedures may not exist with minimal direction from management sponsors, business owners and academic project leads.  Projects have one or more phases with a total duration of 1 month to 8 months.
  • Manage a typical 1-3 FTE team in the planning and implementation of a coordinated set of deliverables to meet requirements.  Nearly all Aquifer projects are cross-disciplinary with related content, software and analytics.  You will often work with senior management to offer creative solutions and resolve problems independently and appropriately seek involvement by business owners, project leads and other key stakeholders.
  • Perform needs assessment, business process analysis and scoping of diverse projects, with help from business and academic leadership, learning designers,software engineers and staff, using modern project development processes to translate business needs and requirements into delivered products.
  • Develop and implement complete project plans using established project management best practices. 
  • Lead, manage and hold project teams accountable for all aspects of the project plan. Participate in daily huddles to address priorities and workload of the development team to ensure that commitments are met through timely resolution of key issues.
  • Assess risks, anticipate bottlenecks, provide escalation management, balance the business and academic needs versus technical constraints.
  • Closely track and monitor finances to deliver projects on or under budget; develop forecasted/monthly budgets for projects. 
  • Surface opportunities to innovate to continuously improve organizational efficiency.  Proactively identify and fix deficiencies in processes and procedures that impede the smooth implementation of projects. 
  • Develop and maintain project documentation throughout all stages of the project lifecycle.

Qualifications

  • Demonstrated ability to quickly understand professional education and technical concepts, manage trade-offs and evaluate new ideas with internal and external stakeholders.
  • Demonstrated ability to work across disciplines with academic health professions educators, content production teams, software development, and customer success and training teams to deliver highest quality virtual learning products/services.
  • Minimum 6 years of increasingly responsible experience, with at least 3 years of experience managing  complex product development projects for end users.  Online learning market experience would be a plus. 
  • Bachelors (4 year) college degree in engineering, science, business, or a related discipline.  Master’s degree in engineering, science, business, or a related discipline would be a plus. 
  • PMP Certification. 
  • Expert level user of Jira or other modern project / product management tools. Agile, Scrum Master, and/or other software project management certification(s) would be a plus.  

Core Values

  1. Live the Aquifer non-profit mission – feel the need, create the future, and evaluate the impact.
  2. Collaborate wholeheartedly – be proactive and agile, seek first to understand, play well together.
  3. Keep your promises – get stuff done and deliver on time, finish what you started, and own the responsibility.
  4. Do the right thing – remember the Golden Rule, put the customer first, and embrace transparency.
  5. Strive for excellence – make your A-game your everyday game, know your stuff and stretch a lot.
  6. Be bold and fierce – attach the opportunity, show your grit, and manage your fear.
  7. Enjoy the journey – take the work seriously, yourself less so; go far together and be well.

Diversity Encouraged

Our organization strongly values diversity and the inclusion of people from a wide range of backgrounds and experience, recognizing that such diversity will enrich our culture and strengthen our ability to fulfill our organization’s mission. 

Aquifer is seeking a Customer Success Specialist based from our Upper Valley offices but with the opportunity to work from home. You will support our health professions education customers as a partner to account managers from pre-sales through onboarding and beyond into support.

About Aquifer

Simply put, our goal is to affordably empower learners to become the clinicians they imagined themselves to be through online education. Aquifer’s vision is to transform healthcare education to achieve a $10,000 annual tuition. We’re a unique self-funded, mission-driven nonprofit – a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our courses are designed by a consortium of the nation’s leading medical educators to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 2,000,000 Aquifer cases annually. We are rapidly accelerating our strategy to meet the unprecedented virtual education needs exposed by the COVID-19 pandemic. We invite you to join us in leading the revolution.

Responsibilities

Our CSS will develop long-term partnerships with customers to ensure they become and remain successful and realize the full value of their Aquifer investment to ensure subscription renewal; drive a high level of customer satisfaction as a trusted advisor on product, assessment and curriculum best practices; provide expert-level product support; and identify product expansion opportunities.

Retention Support

  • Support relationship managers in the customer journey, beginning to end – from pre-sales demos to activation to onboarding and training, ensuring customers deploy  as quickly as possible and that our products are loved by educators and students.
  • Nurture customers towards a successful adoption through understanding of educator and student success and deep product knowledge – Aquifer is more than just software.  Stay ahead of the curve with each customer, striving to meet the needs of the educators and students and helping Aquifer remain the leader in online clinical learning.

Part of the team responding to account issues during annual subscription renewal periods.

Training and Onboarding

  • Deliver confident onboarding training sessions for administrators and educators, by illustrating the best ways to use our software and assessments, instilling confidence and belief in Aquifer’s ability to improve student performance. 
  • Provide support to ensure customers are comfortable and capable with the software, instructing and guiding educator and student customers through tasks including exams and assessments.
  • Maintain and enhance customer success documentation.

Assessment Support

  • Set up exams and provide exam results within two business days, providing testing policies and procedures to educators and students as needed.
  • Provide assistance troubleshooting common errors and answer questions on assessment procedures.
  • Report software bugs.
  • Assist with testing new software development and ensuring scoring accuracy, as needed.

Customer Support

  • Resolve time sensitive and high-pressure user queries for both product use and assessment, taking responsibility, initiative and coordinating internally to ensure support is always covered.
  • Proactively use reporting and analytics to provide insights into each account’s health, taking responsibility for improving educator and student satisfaction with every interaction and helping meeting retention and growth targets.
  • Collect product and assessment feedback from educators and students and share it with the relevant teams, championing process and product changes to better serve customers.

Qualifications

  • 3+ years of software support, onboarding experience, account management or involvement in a customer success program.
  • 2+ years of experience in a B2B SaaS platform environment preferred.
  • Experience in post-secondary online education is highly desirable.

Core Values

  1. Live the Aquifer non-profit mission – feel the need, create the future, and evaluate the impact.
  2. Collaborate wholeheartedly – be proactive and agile, seek first to understand, play well together.
  3. Keep your promises – get stuff done and deliver on time, finish what you started, and own the responsibility.
  4. Do the right thing – remember the Golden Rule, put the customer first, and embrace transparency.
  5. Strive for excellence – make your A-game your everyday game, know your stuff and stretch a lot.
  6. Be bold and fierce – attach the opportunity, show your grit, and manage your fear.
  7. Enjoy the journey – take the work seriously, yourself less so; go far together and be well.

Diversity Encouraged

Our organization strongly values diversity and the inclusion of people from a wide range of backgrounds and experience, recognizing that such diversity will enrich our culture and strengthen our ability to fulfill our organization’s mission. 

Aquifer, a non-profit organization delivering online health care education, is seeking a Business Systems Manager with a 4-month commitment with potential Full Time to join our operations team in the Upper Valley Region across from Dartmouth Hitchcock!

About Aquifer

Simply put, our goal is to affordably empower learners to become the clinicians they imagined themselves to be through online education. Aquifer’s vision is to transform healthcare education to achieve a $10,000 annual tuition. We’re a unique self-funded, mission-driven nonprofit – a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our courses are designed by a consortium of the nation’s leading medical educators to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 2,000,000 Aquifer cases annually. We are rapidly accelerating our strategy to meet the unprecedented virtual education needs exposed by the COVID-19 pandemic. We invite you to join us in leading the revolution.

Job Summary:

The Business Systems Manager is responsible for business IT, customer onboarding and training, customer tech support functions, sales administration (including CRM management), as well as reporting and analytics related to customer relationship management metrics. The Business Systems Manager reports to the CFO with dotted line reporting to the Director of Relationship Management. Direct reports include customer support and inbound sales staff. While not directly responsible for Aquifer exam administration, the Business Systems Manager works closely with the Director of Curricular Operations to ensure effective and efficient customer support across systems and platforms.

Responsibilities:

  • Documents, analyzes, creates and maintains processes to ensure quality, efficiency and scalability in all processes related to customer sales, onboarding and technical support.
  • Responsible for all aspects of Aquifer’s technical support team, including initial customer training following confirmation of institutional quote through evidence of successful systems onboarding; establishes and monitors quality of handoff to Relationship Management team for curricular integration support.
  • Responsible for all aspects of Aquifer’s technical support team addressing ongoing student and faculty technical support related to the Aqueduct learning platform. Integrates as needed into the Exam Support team to provide fluid customer support across systems and platforms.
  • Manages all aspects of Aquifer’s Zoho CRM technical, dashboards, reporting, forecasting support and scaling operations to support strategic initiatives. Collaborates with the Director of Platform Operations to provide regular CRM backups.
  • Establishes, monitors and responds to relevant KPI’s including support tickets processed per day, number of customer issues requiring rework, and metrics related to customer onboarding satisfaction and competency.
  • Collaborate with the Communications Manager to effectively integrate Walkme support into Zoho desk to further enable effective onboarding and launch of new features; works with Communications Manager to integrate Web knowledge base content across support platforms.
  • Works closely with the Analytics team to support data warehouse operations and analytics. Provides direct support to the Director of Relationship for analytics related to sales and customer relationships.
  • Supports the CFO on projects related to upgrading and improving office IT systems (e.g. support desk, CRM, phone systems, etc).

Skills/Qualifications:

  • Bachelor’s in a related field
  • 3+ years of relevant experience 
  • Proficient in Microsoft PowerPoint, Word, and Excel, Zoom and Google Suite (calendaring in particular).
  • Experience with enterprise software systems, including CRM, support ticketing and reporting/analytics including KPIs
  • Experience with best practices in process analysis and documentation, systems requirements and implementations, and a track record of being proactive in identifying problems, researching and proposing solutions.
  • Able to work in a fast-paced environment and deliver on multiple simultaneous project priorities
  • Excellent communication, organizational and interpersonal skills.
  • Confident and works well in a team environment or individually; comfortable working effectively with remote employees.

This position is for a motivated Full Stack Software Developer to help build the next generation medical education platform. This position will work alongside our software development team to support new releases of our main Medical Education Delivery Platform. Our Engineering team includes Junior and Senior developers supporting the following areas: Design, Mobile, and Platform.  We take pride in the utility of the products we have built and the craftsmanship of their implementations. 

About Aquifer

Simply put, our goal is to affordably empower learners to become the clinicians they imagined themselves to be through online education. Aquifer’s vision is to transform healthcare education to achieve a $10,000 annual tuition. We’re a unique self-funded, mission-driven nonprofit – a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our courses are designed by a consortium of the nation’s leading medical educators to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 2,000,000 Aquifer cases annually. We are rapidly accelerating our strategy to meet the unprecedented virtual education needs exposed by the COVID-19 pandemic. We invite you to join us in leading the revolution.

Responsibilities

Technology

  • Write, test, deploy and maintain software code
  • Reverse engineer software code
  • Document software code
  • Requirements Engineering 

Requirements

Basic Qualifications

  • 3 years professional software development experience with a modern web framework   such as Ruby on Rails and Javascript..
  • Bachelor’s degree
  • Building and Using APIs
  • Linux
  • Heroku
  • SSH 
  • SSL
  • SQL 
  • JSON
  • Apache
  • PostgresSQL 
  • React
  • Team player with excellent verbal and written communication skills
  • Testing frameworks such as Cucumber and Rspec

Desirable

  • Experience in the medical education publishing industry
  • Cloud Networking
  • SaaS
  • 3+ years of Ruby on Rails experience

 What you could pick up by working with us

  • Experience building and maintaining a large-scale, high-availability web application with an active and growing user base
  • Strong mentoring by experienced developers
  • Confidence writing tests for high-risk functionality like exams and evaluations
  • Practice designing and implementing RESTful web service APIs
  • Solid relational database design fundamentals
  • Distributed version control expertise with Git

Apply Now

To apply, please send a cover letter and resume to [email protected]